Booking Terms and Conditions
The following terms and conditions apply to standard on-site programs.
1. TERMS AND CONDITIONS
(a) These Terms and Conditions apply in respect of the provision of school programs by The University of Queensland ABN 63 942 912 684 (University) at the RD Milns Antiquities Museum situated within the University’s St Lucia Campus (Museum).
(b) By making any school program booking request, or participating in any school program, you are agreeing to these Terms and Conditions.
2. BOOKINGS & PAYMENT
(a) Booking requests must be placed online via the Museum’s Group Visit Request Form at least 15 working days (Monday – Friday) prior to the requested program date. Late bookings will be considered if there is availability.
(b) You must give the University written confirmation of the proposed number of students and teachers/carers at the time of making the booking request.
(c) The University will send you an invoice upon receipt of confirmation of the proposed number of students and teachers/carers.
(d) If the University’s invoice is not paid by the due date specified in the invoice (and in any case, at least 10 working days before the requested program date), the tentative booking may be cancelled (and the requested program date may be released to other groups) by the University in its discretion.
(e) Bookings are not complete until:
(i) all requested information has been received by the University; and
(ii) the University has tentatively confirmed the booking with you.
(f) Payment must be made via the method/s specified in the invoice. The University does not accept cash payments.
(g) You can make requests for inclusion of additional students (and where applicable, additional teachers/carers) up to 3 working days prior to the confirmed booking date. If the request is approved by the University:
(i) the University will send you an invoice in respect of the additional students (and where applicable, additional teachers/carers); and
(ii) you must make payment of the University’s invoice in full by the due date specified in the invoice.
(h) Payment for additional students (if approved by the University) must be made in full before commencement of the program.
(i) All booking requests are subject to availability. Booking requests can be accepted or rejected by the University in its sole and absolute discretion.
3. TIMING OF PROGRAMS
(a) Your group should aim to arrive at the Museum at least 15 minutes prior to their scheduled commencement time. Please contact the University if you expect to be late.
(b) Unfortunately, the University is unable to extend programs past the scheduled conclusion time. It is your responsibility to ensure that the group is present and ready to commence the program at the scheduled commencement time. If the program begins after the scheduled commencement time, it will still be subject to the scheduled conclusion time (unless the University agrees otherwise in its sole and absolute discretion).
(c) Programs more than two hours in duration will include a rostered break of 30 minutes. Shorter visits do not include breaks.
4. GROUP SIZE
(a) The University reserves the right (in its absolute discretion) to divide groups of students into smaller sub-groups for the purposes of running the program. For example, groups of more than 30 students will typically be divided into multiple sub-groups. The University will provide one guide for each sub-group.
(b) You must ensure that there is a minimum of 1 teacher/carer for each sub-group. You must notify the University when making your booking request if this will not be possible. Larger ratios of students to teachers may impact your group’s experience.
5. IF YOU NEED TO CANCEL
(a) Notification of cancellation MUST be given in writing to the University.
(b) If notice of cancellation is given to the University:
(i) at least 10 working days prior to the booking date, a full refund will be made;
(ii) at least 5 but less than 10 working days prior to the booking date, a 50% refund will be made;.
(iii) If notice of cancellation is given to the University less than 5 working days prior to the booking date, no refund will be made (and no credit will be offered).
(c) No refund or credit will be given for non-attendance on the booking date without prior notice.
(d) UQ may (in its discretion) review its refund policy in special circumstances, which may include (for example):
(i) medical circumstances where a participant’s medical condition has changed to such an extent that he or she is unable to attend or lead a group;
(ii) family/personal circumstances which impact on a participant’s ability to attend (such as death, severe medical problems within their family, unexpected carer responsibilities), and where it is unreasonable to expect them to attend or lead a group.
(e) Any request for a refund on the basis of special circumstances must be made in writing to the University and must include supporting evidence regarding the special circumstances (e.g. medical certificate or statutory declaration witnessed by a Justice of the Peace).
6. POSTPONEMENT POLICY
(a) Requests for postponement of your program MUST be made in writing to the University.
(b) Requests for postponement of your program will not be considered unless made at least 10 working days prior to the booking date.
(c) All requests for postponement are subject to the University’s approval, and subject to availability on the proposed new booking date.
(d) A maximum of one postponement is allowed and must be used within 12 months of the original booking date.
7. CHANGE OF CIRCUMSTANCE
(a) Whilst every reasonable effort will be made by the University to ensure that your program will proceed on the date you have requested, the University reserves the right to cancel or reschedule your program due to any change in circumstances that is beyond the University’s reasonable control.
(b) The University will notify you as soon as reasonably practicable after the University becomes aware of any such change in circumstances.
(c) The University may (in its discretion) offer to reschedule your program in accordance with clause 6 above. The University is not responsible for any cost or expense (including without limitation any accommodation or travel costs) or loss or damage suffered or incurred by you or any member of your group if a booking is rescheduled.
(d) If your booking is cancelled:
(i) the University will refund your payment in full; and
(ii) the University’s maximum liability is limited to the refund of your payment, and neither you nor any member of your group will have any further claim against the University for any other cost or expense (including without limitation any accommodation or travel costs) or loss or damage suffered or incurred as a consequence of the cancellation.
8. INDEMNITY AND RELEASE
(a) You indemnify the University from and against all losses, claims, actions, demands, proceedings, damages, costs charges and expenses (including consequential damages or losses) in respect of or in relation to the death of or injury to, or illness of any person or loss of, or damage to property to the extent that such loss or damage is caused by the negligent or wilful act or omission of you or any member of your group.
(b) The University will not be liable for damage, loss or theft sustained by you or your group members before, during or after your program, except where such damage, loss or theft is caused by the negligent or wilful act or omission of the University.
9. OTHER
(a) These Terms and Conditions (including any exclusions or limitations of liability of the University, or other contractual rights in favour of the University) apply to the maximum extent permitted by law, and do not (and do not purport to) exclude, restrict, or modify statutory rights to the extent they cannot lawfully be excluded, restricted or modified.
(b) Provision of any learning resources as part of Museum activities is on the basis that they are used solely for personal use (and not otherwise exploited or used for commercial purposes). The University will not provide additional copies of learning resources provided in tours or workshops.
(c) If a provision of these Terms and Conditions is held by a court to be illegal, void or unenforceable, the offending provision will be severed to the extent and in the manner that best gives effect to the remaining provisions.
If you have any queries about these terms and conditions please contact us at antiquitiesbookings@uq.edu.au or on (07) 3365 3010.